Body In Balance Therapy Return & Refund Policy

1. Body In Balance Therapy Return & Refund Policy: General Approach

At Body In Balance Therapy in Merritt Island, we want you to feel confident about what you purchase and the care you receive.
We serve clients throughout Brevard County, and our goal is always to be clear, fair, and consistent. At the same time, refunds are not automatic just because someone changes their mind, books the wrong thing, or doesn’t end up using a purchase.

When you reach out with a refund request, we look at the type of purchase, what happened, and the terms that were shared when you bought or booked. If we approve an exception in one situation, that does not mean we are required to approve a different request later. Each situation is its own review.

2. Body In Balance Therapy Return & Refund Policy: Retail Products

For hygiene and safety, retail product sales are final. We can’t accept returns on products that have been opened, used, or unsealed.

If a product arrives damaged, defective, incorrect, or materially different from what you ordered, reach out right away so we can review it and help. Include your purchase details and, if it helps, a photo or short description of the issue. Nothing in this policy takes away rights you may have under the law.

3. Body In Balance Therapy Return & Refund Policy: Services and Completed Treatments

Payment for a completed service is not refundable. We put real time and care into your session, and each treatment is customized. If something about your treatment doesn’t feel right, tell us promptly so we can understand what happened and review it with you.

Depending on the situation, we may offer a service-based solution, such as a conversation with your provider or a reasonable adjustment. We decide this case-by-case. It doesn’t create a general right to a refund, and it doesn’t guarantee the same outcome every time.

4. Body In Balance Therapy Return & Refund Policy: Prepaid Services

Prepaid services are usually not refundable once purchased, unless the law requires it or we approve it after reviewing the situation. If you think you may not be able to use a prepaid service, reach out as soon as you know.

If we approve a refund, we may subtract the value of any services already completed, benefits already used, and any other amounts properly due. We’ll review your request and explain any options we can offer.

5. Body In Balance Therapy Return & Refund Policy: Packages

Packages are usually not refundable once purchased because the package price is based on committing to a series of treatments. Package time limits, scheduling requirements, and our appointment cancellation rules still apply.

With our approval, you can upgrade a package by paying the difference in price. An upgrade does not create a right to a refund of the original purchase. If something comes up and you’re having trouble completing a package, contact us. We’ll review the situation and, if we choose, we may offer another arrangement. If we make an exception, it doesn’t promise future exceptions.

6. Body In Balance Therapy Return & Refund Policy: Recurring Package Purchases

If you choose a recurring package purchase and provide a payment method for future charges, we’ll charge you based on the terms shared when you enroll. If you want to stop future purchases, contact us before the next scheduled charge.

Stopping future purchases does not cancel or refund purchases that have already been completed, unless the law requires it or we approve it after review.

7. Body In Balance Therapy Return & Refund Policy: Missed Package Appointments

When you book with a package, that appointment follows the same cancellation and no-show terms you’re given when you book. If you cancel with less than 72 hours’ notice, we may deduct the session from your package. If you no-show, the session may be forfeited.

If you arrive 15 minutes late or more, we may treat it as a no-show. Late arrival does not extend your appointment past the scheduled end time. Sessions deducted or forfeited under these terms are not automatically refundable.

8. Body In Balance Therapy Return & Refund Policy: Memberships

Membership payments are usually not refundable. A membership gives you the services and benefits described when you enroll during your membership period, and it’s priced with those ongoing benefits in mind.

With our approval, a membership may be upgraded, but an upgrade does not create a right to a refund of past payments. You can cancel any time before the next renewal date to prevent the next renewal charge. Cancellation takes effect at the end of the current paid period, unless the law or your membership terms say otherwise. For your specific benefits and renewal details, refer to the terms provided at enrollment.

9. Body In Balance Therapy Return & Refund Policy: Membership Pauses

We may approve a temporary membership pause in advance for travel, vacation, or other appropriate situations. Contact us before the time you want paused so we can confirm what we can approve.

A pause only applies for the period we approve and does not extend benefits beyond that period. Unless your membership terms say otherwise, unused sessions do not roll over, and unused benefits are not converted into a refund.

10. Body In Balance Therapy Return & Refund Policy: Missed Membership Appointments

Membership appointments follow the same cancellation and no-show terms you’re given when you book. If you cancel with less than 72 hours’ notice or you do not attend, the session or benefit for that period may be forfeited.

Unused membership benefits do not accumulate or roll over unless your membership terms specifically say otherwise.

11. Body In Balance Therapy Return & Refund Policy: Gift Certificates

To the extent permitted by applicable law, gift certificates are non-transferable, non-refundable, and not redeemable for cash. To the extent permitted by applicable law, gift certificates are not replaceable if lost or stolen.

Gift certificates may be applied to services, treatments only. Retail products, memberships and packages are excluded.

Gift certificates are subject to Florida law regarding expiration dates.

Appointments booked with a gift certificate follow the same booking, cancellation, late arrival, and no-show terms as any other appointment. A card is required on file to reserve the appointment. To the extent permitted by applicable law, a missed appointment, or a cancellation made without at least 72 hours’ notice, may result in forfeiture of the gift certificate under our studio policy.

Nothing in this policy waives any right that cannot legally be waived.

12. Body In Balance Therapy Return & Refund Policy: Cancellations and No-Shows Are Not Refunds

Canceling an appointment does not automatically mean you get a refund. We require at least 72 hours’ notice to cancel or reschedule. If you cancel with less than 72 hours’ notice, we may charge 50% of the scheduled treatment price. If you no-show, we may also charge 50% of the scheduled treatment price.

These charges are for the appointment time we reserved for you. They are not refunds, and they are not payment for an extra service. If your appointment was booked with a package or membership, we may instead deduct or forfeit the session or benefit as described above. We collect a card on file through our booking platform before booking, and we may charge it as authorized when you book.

13. Body In Balance Therapy Return & Refund Policy: Duplicate or Incorrect Charges

If you think you were charged twice or charged by mistake, contact us as soon as you can so we can look into it. We’ll review the transaction, and if we confirm an error, we’ll correct it or issue the right credit or refund.

14. Body In Balance Therapy Return & Refund Policy: How to Request a Refund

If you’d like us to review a refund request, email Ro@bodyinbalancetherapy.us, text 321-313-1882 or 321-610-0887, or visit us at the studio. Tell us the purchase or appointment date, what it was for, and why you’re requesting a refund.

For billing or charge concerns, contact us within 14 days of the charge. For service concerns, contact us within 14 days of the appointment. We aim to respond within five business days. If we approve a refund, we’ll send it back to the original payment method when possible. It may take 5 to 10 business days for the refund to show up, depending on your payment provider and bank.

15. Body In Balance Therapy Return & Refund Policy: Relationship to Other Policies

Read this policy together with our Terms & Conditions, Privacy Policy, Accessibility Statement, and any package, membership, gift certificate, or appointment terms we provide to you. If a specific written term applies to your purchase, it may add more details. Nothing in this policy waives a right that cannot legally be waived.

16. Body In Balance Therapy Return & Refund Policy: Contact Us

For questions about this policy or a refund request, contact Body In Balance Therapy at 1175 N. Courtenay Pkwy Suite A1, Merritt Island, Florida 32953. You may call or text 321-313-1882 or 321-610-0887, or email Ro@bodyinbalancetherapy.us.

Body In Balance Therapy
Effective Date: October 2026
Last Updated: October 2026